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FAQs

Contact Us

If you require any further information please email:[email protected]

What shipping method does RedzShopping use?

We have many shipping methods, FREE SHIPPING, Flat Rate Shipping, 
Standard Shipping and Expedited Shipping. For a detailed explanation 
about each shipping method, destinations and approximate delivery times, please check our SHIPPING GUIDE.

What Countries Does RedzShopping Deliver to? 

We can deliver orders to most countries in the world. Goods are sent from
China by courier, and delivered direct to your door (home or company address). 

Why my order hasn't been shipped 7 days after payment?

Please verify that your payment is confirmed and none of the items are back 
ordered or sold out. If the issue is still there then please contact us via email to [email protected] 

Is shipping include in the price?

If products are marked "free shipping", then you will do not need to pay for shipping cost. 
Free shipping to the whole world.
For products without "free shipping" or if choose other shipping way, Prices vary
depending on product, location, shipping method and warehouse. You can check 
the cost on every product page.

Why does my tracking show "Not Found"? Why do I see no updates 
in the tracking information of my order?

The tracking information of each order is usually not updated during the first 2-3 days 
after its shipment. You will be informed once the parcel arrives at a sorting center or 
at the customs agency of your country. Please rest assured that a delayed update on 
the tracking of your order does not usually affect its delivery.

Can i pay COD - cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment 
methods to pay for your order. 

Do I need to pay import taxes and duties?

You are responsible for all import taxes and duties that may be charged when the item passes 
through customs. Many countries do not charge import duties on private items below a certain 
stated value. However, you may find that you have to pay taxes when goods you’ve ordered 
from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. We cannot give 
you advice or information about tax rates and customs charges in your country.